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Senifone Companion App

Introduction​

Senifone Companion helps you stay connected, informed, and in control of your Senifone device – especially when safety matters.

With this app, you can:

  • Know where the device is at any time (live location tracking)
  • Get instant alerts in emergencies (SOS, movement, low battery)
  • Set safety boundaries like safe zones for monitoring movement
  • Control device settings remotely without needing the physical device
  • Monitor device health (battery, connectivity, activity)

Note: to receive accurate data, make sure Senifone has internet access (Wi-Fi and mobile data).

Download and install the app​

Start by downloading or opening the Senifone Companion App from the Companion start page: https://senifone.nl/companion-app

Install the app on your phone, then open it and continue with the account setup below. After your account is ready, link your Senifone device and configure the safety settings you want to use.

Account setup​

Create and manage your account to get started.

Sign up​

  1. Open the app.

  2. Tap Sign Up.

  3. Enter your details:

    • Full Name
    • Email
    • Password
    • Confirm Password

  4. Tap Sign Up.

Notes:

  • Use the eye icon to show or hide your password.
  • Tap Log in here if you already have an account.

Sign Up

Forgot password​

  1. Tap Forgot Password.
  2. Enter your email.
  3. Tap Reset Password.
  4. Follow the instructions sent to your email.

Forgot Password

Change password​

  1. Open Profile.
  2. Tap Change Password.
  3. Enter required details.
  4. Tap Update Password.

Change Password

Device linking​

Before using any features, you need to connect your Senifone device.

  1. Tap + (Link your devices).
  2. Enter Device PIN.
  3. Enter OTP Code.
  4. Tap Save.

Device linking

Get OTP code (from device)​

  1. On the Senifone device, open Settings.
  2. Go to General.
  3. Tap Companion.
  4. Copy the OTP code.

Once done, your device will appear in the app.

OTP

Devices screen​

View and manage your connected devices.

Device overview​

Shows:

  • Device name
  • Online / Offline status
  • Battery level
  • Last known location

Devices screen

Map view​

  • Displays device location on a map.
  • Supports live tracking when active.

Map view

Quick actions​

  • Volume status
  • Direction (navigation)

Device status​

  • Active — device is online
  • Offline — no connection
  • Alerts — important notifications

Device status

Core Features​

Live Location Tracking​

To always know where the device is — useful for:

  • Keeping track of senior citizens
  • Locating a lost device
  • Monitoring movement in real time

Live location steps​

  1. Open the Devices screen.
  2. Select your device.
  3. View its location on the map.

Live Location Tracking

Geo Alerts (Safe zones)​

Use this to get notified when the device leaves a specific area.

Set a safe zone​

  1. Open Device Settings.
  2. Set Location Radius.
  3. Save changes.

Geo Alerts1

Geo Alerts2

Geo Alerts3

SOS Alerts (emergency help)​

Use this to get instant emergency alerts when the device user needs help.

SOS alert flow​

  1. SOS is triggered from the device.
  2. You receive an alert in the app

SOS Alerts

Battery Alerts​

Use this to avoid losing connection due to low battery.

Battery alert flow​

You receive alerts when battery drops below a set level

Use battery alerts​

  1. Open Device Settings.
  2. Open Battery Alert.
  3. Set a battery threshold.
  4. Save changes.

Battery Alerts1

Battery Alerts2

Critical Alerts (always heard)​

Use this to be ensure you never miss important alerts, even in Do Not Disturb mode.

When enabled plays sound for:

  • SOS alerts
  • Geo alerts
  • Battery alert

Critical Alerts

Volume settings​

Controls​

  • Media volume
  • Call volume
  • Notification volume
  • Alarm volume

Option:

  • Restrictive mode volume limit

Volume settings1

Volume settings2

Restrictive mode​

Restrictive Mode is controlled from the Companion App.

Enable restrictive mode​

  1. Open Settings.
  2. Go to Restrictive Mode.
  3. Set a PIN if needed.
  4. Enable the mode.

What it does​

  • Limits maximum volume levels
  • Prevents increasing volume beyond limit
  • Helps enforce controlled usage

Restrictive mode1

Restrictive mode2

Profile and settings​

Manage your personal preferences.

Profile​

  • Name
  • Email

Profile

Options​

  • Language
  • Change password
  • Logout

Options

  • Terms & Conditions
  • Privacy Policy

Legal1

Legal2

Feedback​

Send feedback about the app.

Submit feedback​

  1. Open Feedback.
  2. Enter your message (max 700 characters).
  3. Tap Submit.

Feedback